The team at UCWB is working on an innovative project; they are developing a toolkit of financial resources for Financial Counsellors and Financial Capability Workers to use to support clients approaching retirement age (50 to 65). They would like to invite FC and FCWs to share their experience working with this cohort by completing this survey https://forms.office.com/r/t8rsXdfHP2. It will take 5 -10 mins to complete. UCWB plan on sharing these resources ...

The Rank the Banks and Other Creditors Survey 2023 is up and running. We are asking all financial counsellors to spare 20 minutes to complete it by 16 October. The survey link is https://www.surveymonkey.com/r/RXSYQRF Your feedback about how banks and other credit providers respond to their customers experiencing financial hardship shines a light on good and bad practice, and drives change. Please stick with the survey until the end. There is a real opportunity to influence the secon...

We understand that financial counselling clients may have recently received notifications to register as a group member or to opt out for one of the Flex Commission Class Actions. These are three separate legal actions that relate to people who obtained a car loan arranged through a dealer with Westpac and St George Finance / Macquarie Leasing / Esanda during the following periods: Westpac and St George Finance between 1 March 2013 and 31 October 2018. The Deadline for re...