We understand that financial counselling clients may have recently received notifications to register as a group member or to opt out for one of the Flex Commission Class Actions. These are three separate legal actions that relate to people who obtained a car loan arranged through a dealer with Westpac and St George Finance / Macquarie Leasing / Esanda during the following periods: Westpac and St George Finance between 1 March 2013 and 31 October 2018. The Deadline for re...

Issac* sends an email to his financial counsellor Vanessa reflecting on his journey from being a single, separated parent on casual wages to a thriving father of a little girl, with a career, free of debt and a home owner; and thanks her for the part she had to play.   Hello Vanessa (from Anglicare Australia),  " I'm not sure if you'll remember me, but my name is Issac*, I came in for some financial help a few years ago, once before I separated from my fian...

With two children, a small baby and $12,000 in escalating credit card debt, *Lien was extremely tired and “very, very stressed” when she was referred to a financial counsellor after multiple visits to emergency relief services for food assistance. Lien, a single mother, had managed to make ends meet by working as a casual cleaner and using her credit card, which she managed to pay off through careful budgeting. However, doing so gave her a good credit rating and an attractive cu...