Telcos and Financial Hardship

Written on the 21 April 2021 by Financial Counselling Australia

A new FCA report shows that the telecommunications industry must improve its response to customers experiencing financial hardship. Every financial counsellor who took part in the survey said they have clients struggling to pay their telco bills. A quarter said more than 50% of their clients are struggling to pay. Mis-selling is also common, with around 80% of financial counsellors saying they have clients with debts where mis-selling has occurred. Read the full report here.