Ombudsman Services - 29/7/2020Written on the 30 July 2020 by SAFCA EWOSA - Energy and Water Ombudsman SA Energy and Water Ombudsman SA acknowledges the significant impact on the community of COVID-19 across South Australia and our deepest sympathies are with all in our global community at this time. TIO - Telecommunications Industry Ombudsman Here's what we found: investigation reveals the phone and internet problems you have been experiencing during the COVID-19 pandemic EWOSA - Energy and Water Ombudsman SA Helping South Australians Energy and Water Ombudsman SA acknowledges the significant impact on the community of COVID-19 across South Australia and our deepest sympathies are with all in our global community at this time. In terms of energy and water supply, community members may have concerns about:
If you have been impacted by the current situation, we strongly encourage contact with your supplier to discuss what options are available to suit your circumstances. If you have been unable to resolve the matter with your energy or water supplier, please advise one of our staff members immediately and we will assist with resolution of your complaint. We are here to help. Customers can contact us via Freecall on 1800 665 565, online by clicking 'Live Chat' on the right of this web page, or by texting us on 0488 854 555. https://ewosa.com.au/news/covid-19-support TIO - Telecommunications Industry Ombudsman e-news Here's what we found: investigation reveals the phone and internet problems you have been experiencing during the COVID-19 pandemic The first four months of the COVID-19 pandemic saw telco call centres affected by global lockdowns. This left some of us unable to contact our telco to report our phone or internet complaints. And our problems were worse because we all needed to remain connected in the face of lockdown measures and follow social distancing rules.
Author:SAFCA |
