Financial Counsellors offer their services free of charge to their clients and provide impartial advocacy.
Financial Counsellors are employed by both Non-Government and Government agencies, specialising in Low Income Support, Indigenous service and advocacy, Problem Gambling service, Multicultural service, Families, Community Education, Federal and State advocacy, Credit Reform and more. These agencies have ASIC exemption from the requirement to hold a credit licence.
You can read more the facts about the need for financial counselling across Australia by clicking on the link below.
You can read more about Financial Counselling in these case studies below
Financial counselling agencies that engage in credit activity as part of a financial counselling service are exempt from the requirement to hold a credit licence.
The exemption is subject to further conditions including that:
Membership of SAFCA satisfies point five above, allowing an agency exemption from holding a credit license.
SAFCA Members are required to practice within the national Code of Ethical Practice and Code of Practice . You can read these below
SAFCA will deal with any complaints against a financial counsellor in accordance wit the Disciplinary Process – Policy and Procedures
Agencies employing financial counsellors abide by the Agency Practice Standards and checklist
SAFCA does not provide financial counselling or advice.