What are the Issues that SAFCA is concerned with? How do we fight for the clients of our members? Read below to see the things we are involved in.
Consumer Safeguards Review
Part A – Redress and Complaints Handling (telcos)
These two submissions are from FCA and participating Associations (inc SAFCA), and a separate letter from SAFCA. We are concerned about the role of the TIO into the future, with a proposal for telcos to be responsible for complaint management. SAFCA’s letter emphasises the poor practice of telcos selling inappropriate devices and plans to aboriginal people living in remote areas
Jacana Energy – Report on our members Experiences with hardship arrangements
SAFCA Report for “National Energy Retail Amendment” around energy hardship policies
SAFCA Response to Fines Enforcement and Debt Recovery Bill 2017
DSS Discussion Paper – Future Directions of Financial Wellbeing and Capability Activity, submission supporting FCA position
Notes from November 2017 FOS Consumer Group meeting
SAFCA is working with SA Legal Services Commission and the Consumer Credit Law Centre to produce a brochure / fact sheet for use by community workers around the State. This tool will assist workers in advising their clients of other, better options than consumer leases.
SAFCA assists with input into the research and campaigns which FCA runs. This is often with data provided directly from our members.
One of FCA’s goals in its strategic plan is “Fair Treatment”. The focus is on issues affecting low income and vulnerable consumers. Topic areas include: