15 December 2016
Veda Advantage Information Services and Solutions Ltd (Veda) is being forced to refund thousands of consumers who paid to obtain credit reports under Veda’s expedited delivery deal, according to a decision handed down today by the Australian Privacy Commissioner. The Commissioner found that Veda breached a series of privacy rules when they:
7 December 2016
Following the slew of financial scandals Australians have faced in recent years, consumer advocates say that Australians need simple and accessible justice with reformed Ombudsman services.
2 December 2016
The Independent Member for Denison, Andrew Wilkie, will urge Australia’s big four banks to stop profiting from the misery of problem gamblers and their loved ones.
Mr Wilkie will today join ethical investor UCA Funds Management in its campaign to stop the big four banks allowing problem gamblers to use their credit cards to fund their addiction.
2 December 2016
FOS welcomes the release of the Financial Counselling Australia (FCA) report: External Dispute Resolution: Results of a Survey of Financial Counsellors. Organisations such as FCA undertake a vital role supporting vulnerable and disadvantaged consumers to resolve financial service disputes.
29 November 2016
Consumer advocates say that the Government’s response to a recent review of payday lending and consumer leases laws is a good start and can go further to support Australians who are struggling to make ends meet.
16 November 2016
Consumer advocates have welcomed an Appeal Court decision which will allow the Commonwealth to ban a notorious funeral insurance company from accessing the Government’s direct debit system Centrepay.
4 November 2016
The ACCC has released guidance for small businesses operating in the sharing economy. This guidance will assist you to understand your rights and your legal obligations.
21 October 2016
To coincide with anti-poverty week, Financial Counselling Australia has today released “Financial Counselling: It Makes a Difference” a compendium of 65 case studies from the files of financial counsellors.
Many people don’t know or understand what a financial counsellor does – they are often confused with financial planners or budget workers.
This report will help dispel some of that confusion, providing an insight into the day to day work of a financial counsellor.
20 October 2016
Centrelink fobbed-off the Commonwealth watchdog last year with a pledge to improve its performance in answering its phones that turned out to be far from the truth.
The welfare agency promised the Commonwealth Ombudsman in July 2015 it would expand its “place in queue” telephone service, allowing customers to ask for a call-back and sparing them the commonplace tedium of being put on hold, sometimes for more than an hour.