21 February 2017
The Code Compliance Monitoring Committee (CCMC) has welcomed the findings of a review of its work monitoring compliance with the Code of Banking Practice.
Thirteen banking groups – covering 95% of the Australian retail banking market – subscribe to the voluntary Code, which sets standards of good practice in the banking industry. The CCMC is the Code’s independent monitoring body.
8 February 2017
Go to the “continuing professional development” page in the members area to register.
31 January 2017
The Turnbull Government has today released its response to the final report of the independent review of the small amount credit contract (SACC) laws.
The Minister for Revenue and Financial Services, the Hon Kelly O’Dwyer MP, said the Government supported the vast majority of the recommendations, in part or in full.
“The final report has made a number of recommendations designed to increase financial inclusion and reduce the risk that consumers may be unable to meet their basic needs or may default on other necessary commitments,” Minister O’Dwyer said.
“Implementation of these recommendations will ensure that vulnerable consumers are afforded appropriate levels of consumer protection while continuing to access SACCs and leases.”
To read the full article, click on the link below
30 January 2017
THE instant gratification of purchasing goods and walking away with them in hand without paying a cent is becoming so normal now shoppers don’t even blink an eye.
We want things now, right now, not later, regardless of whether or not we can afford them.
Long gone are the days of using the old-fashioned lay-by system that I remember vividly growing up to pay for goods.
24 January 2017
Financial Counselling Australia is delighted to announce the membership of its inaugural Board under its new constitution.
17 January 2017
16 January 2017 | Family retailer receives a referral fee for every application.
Family retailer Best & Less is promoting a payday lender in its stores and taking a cut for every customer who signs up.
Strategically placed at the cash register of Best & Less stores are large signs holding application forms for loans up to $5000.
Best & Less does not provide the payday loans, that’s an affiliate company known as Capfin, but for every application made, the retailer earns a ‘referral payment’.
The most expensive loan offered by Capfin is $5000 over a year-and-a-half. Charges to the loan are as high as the federal law allows; a capped application fee of $400 and an annual interest rate of 48%.
Best & Less chief executive, Rodney Orrock, says the the retailer is simply promoting an affiliate company.
“We are an advertising channel, through which Capfin is able to advertise its offer,” he says in a statement emailed to CHOICE.
“We do not provide, nor submit any applications for Capfin.”
But the promotional material is in stark contrast to the vibe of the ‘family friendly’ retailer, says Peter Thompson, who was confronted by the sign as he was buying socks for his wife.
“The wife sent me into Best & Less to get her a few pairs of socks. At the checkout, there was a large cardboard cutout just off to the side promoting loans and a pile of applications.
“Naturally it kind of disgusted me as Best & Less is joining the bandwagon, not as a community service, but to take advantage of certain people who may be finding the going a bit hard.
“I didn’t think there was much left in the barrel’s bottom to scrape, but somehow this lender [Capfin] has found a way to get that bit extra.”
Best & Less’ website claims the loans target the “3 million Australians [who] have experienced exclusion from mainstream lending”.
Partnering with Best & Less is a ‘predatory’ move by Capfin, says Graham Smith, Chairperson of Financial Counsellors Association of NSW.
“Best & Less is considered a family store who is spruiking that people can get even more credit when they can’t afford it. And they’re also partnering with a lender that’s certainly questionable.”
Smith compared the lending practice to a whirlpool that “drags you in and gets you caught in a debt cycle”.
Regulatory protections were introduced by the federal government in 2013, but Smith says payday lending practices weren’t tightened enough.
“There were a number of payday lenders that were reduced, but it seems those that are still around are having greater access to people. They’re being smarter.”
More than 10,000 customers have been overcharged when taking a payday loan in the last six years. The money was refunded – almost $2 million – following enforcement action by the Australian Securities and Investment Commission (ASIC).
Best & Less operates 195 stores across Australia.
10 January 2017
Please visit the “Continuing Professional Development” section of the website for the current calendar… PLEASE NOTE: This is a “live document” meaning that it is subject to change.
10 January 2017
Pressure is growing on the Turnbull government over the Centrelink debt-recovery controversy, after the Commonwealth Ombudsman launched a wide-ranging investigation amid calls for the system to be shut down.
The ombudsman moved to initiate an investigation this month over significant concerns about automated data-matching processes being used to check welfare recipients’ eligibility for some Centrelink payments, leading to outcry over the Christmas period as about 170,000 debt notices were issued.
Independent MP Andrew Wilkie and South Australian senator Nick Xenophon both referred the matter to the Ombudsman in December, but the investigation was already under way within the office.
Ombudsman Colin Neave confirmed on Monday he was aware of concerns raised about the automated data-matching system used by Centrelink.
“Mr Neave has commenced an own-motion investigation into the matter and is considering the issues on a systemic level,” a spokeswoman said.
“The Ombudsman conducts own-motions in private and, accordingly, cannot comment on any specific details.
“The Ombudsman will make no further comments at this stage.”
The investigation is expected to look at the matching of Centrelink income data and information held by the Australian Taxation Office and other agencies, as well as complaints-handling processes and communication methods used by the welfare agency.
Mr Wilkie welcomed the move on Monday.
“Many members of the community will gain some comfort from the news that the Commonwealth Ombudsman will indeed investigate Centrelink’s controversial debt-recovery system,” he said in a statement.
“My office continues to receive a large number of complaints from the community from people who are being wrongly accused of owing Centrelink money or at least finding it near-on impossible to substantiate their income going back as far as 2010.
“The scale of this problem is beyond doubt, not least because Centrelink itself has admitted knowingly sending out as many as 4000 incorrect debt notices a week.”
The investigation will result in a publicly-released report, but the ombudsman only has authority to call for changes through recommendations to government and cannot compel action.
Labor has also referred the matter to the Australian National Audit Office, while the Information and Privacy Commissioner is considering the problems.
Labor Leader Bill Shorten is among those calling for the Department of Human Services to halt or scrap the process, but the government maintains there are only a small number of problems and more than $300 million in incorrect welfare payments have already been recovered.
Mr Shorten called on Prime Minister Malcolm Turnbull to cut short his holiday to deal with the controversy.
20 December 2016
We have posted 2 courses for tis training which filled VERY quickly. Wyatt Office is closed for the holidays, however they have assured us that they will be holding more of these sessions. Dates will be released in the new year.