27 January 2015
Source: FOS Website www.fos.org.au/
Available online from Financial Counsellors Ombudsman two eLearning modules. Do them at your own pace in the privacy of your home (or workplace!).
The two modules currently available are:
Terms of reference – 3 online learning sessions that take you through some key aspects of the FOS’s Terms of Reference and Operational guidelines that apply to their dispute resolution process
Systemic Issues.- a module that helps you become familiar with the approach of FOS to the management of Systemic Issues – something they are required by ASIC to have in place.
Visit their website and click on the link to eLearning
26 June 2014
A cost-benefit analysis of financial counselling services funded by the Wyatt Trust in South Australia.